Privacy Policy

Balance AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business intelligence software and services (the “Services”), whether through our website, desktop applications, mobile applications, APIs, or other platforms.

By using Balance AI, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Provide

  • Account Information: When you create an account, we collect personal information such as your name, email address, phone number, company name, and job title.

  • Payment Information: If you purchase a paid subscription, we may collect billing details, though payments are typically processed by third-party providers.

  • Customer Support: If you contact us for support, we may collect information about your issue and any correspondence.

b. Automatically Collected Information

  • Usage Data: We collect data on how the software is accessed and used, including analytics, IP address, browser type, device identifiers, pages visited, and time spent.

  • Log Files: Server logs may automatically record system activity, errors, and performance metrics.

c. Third-Party Data Sources

We may integrate with third-party platforms (e.g., CRM systems, cloud storage, data warehouses) that provide access to data, which we process strictly for your use and in accordance with your instructions.

2. How We Use Your Information

We use the collected data to:

  • Provide, maintain, and improve our Services

  • Personalize user experience and deliver relevant analytics

  • Respond to inquiries and provide customer support

  • Enforce our terms and conditions

  • Detect, prevent, and address security or technical issues

  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your data in the following circumstances:

  • Service Providers: We may engage trusted third-party providers to perform functions and process data on our behalf.

  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

  • Aggregated or De-Identified Data: We may share anonymized data that cannot reasonably be used to identify you.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

  • Encryption (in transit and at rest)

  • Role-based access controls

  • Activity logging and monitoring

However, no system is completely secure. We encourage users to take appropriate steps to protect their credentials and systems.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Data you upload or integrate may be retained as long as your account is active, or until you request deletion.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing or request data portability

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [Insert Contact Email].

7. International Data Transfers

If you are located outside of the country where our servers are hosted, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws.

We use safeguards such as standard contractual clauses (SCCs) or other legally approved mechanisms for international transfers.

8. Third-Party Links and Integrations

Our software may contain links to or integrations with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. If we make material changes, we will notify you by email or through the Service.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Balance AI
Info@Balanceai.app